CS-Claro turns your support email into a fast, intelligent helpdesk. Built for Shopify stores, dropshippers, agencies, and any ecommerce brand serious about customer experience.
Plans from €99/month · No setup fees · Cancel anytime
Works with the tools you already use
Hallo, mein Auftrag #5421 sollte gestern ankommen, aber DHL zeigt "in transit" seit drei Tagen. Können Sie helfen?
Hi Anna — sorry for the delay. Your parcel cleared customs this morning. ETA tomorrow before 17:00. Tracking link: dhl.de/.../5421
Translated to DE, sent via Resend
Features
A complete customer support platform with AI baked in — not bolted on as an expensive add-on.
Forward your support inbox → tickets created automatically. Works with Gmail, Outlook, or any provider.
Customer's full order, tracking, and history shown next to every ticket. No more tab-switching.
Run multiple brands? Connect them all. Tickets and orders stay scoped per store.
Claude reads the conversation + the customer's orders and drafts a reply in their language. You review and send.
Customer writes in French, you reply in English — we translate both ways. No add-on fees.
Auto-tag urgent tickets, route by category, close one-click with templates that combine reply + action.
Tickets older than your SLA flash red. Never miss a customer waiting longer than they should.
After every closed ticket, customers get a one-click rating. See exactly which conversations went well.
Response time, ticket volume, revenue impact, sentiment trends — all live, no setup needed.
How it works
No installs, no developers, no migrations. Forward an email and you're running.
After signup we give you a unique CS-Claro email address. Takes one minute.
Set a one-time forwarding rule from support@yourstore.com to your CS-Claro inbox. Tickets appear instantly.
Add your Shopify webhook and orders sync automatically — so you see them next to every ticket.
Use AI suggestions, templates, and macros. Cancel orders, issue refunds, share tracking — all from the inbox.
Why CS-Claro
Reply suggestions, language detection, sentiment scoring, auto-translation — all in the base price. Most helpdesks charge €50+/mo extra for any of these.
Hire a team of 5, 10, 20 — the price doesn't move from your tier. Predictable budget, scaled support. Pro and Scale support unlimited agents.
Order details, tracking, refund workflows shown inline. Not a generic helpdesk forced onto Shopify — designed around it.
Pricing
7-day free trial on every plan. No credit card needed to start. Cancel anytime.
For solo founders and first-time stores.
Excl. VAT · Billed monthly
Start 7-day trialFor growing DTC brands that need a real helpdesk.
Excl. VAT · Billed monthly
Start 7-day trialFor agencies and multi-brand operators.
Excl. VAT · Billed monthly
Start 7-day trialMore value, less money
Gorgias starts at $60/mo for just 50 tickets, charges extra per agent, and gates AI features behind paid add-ons. Our plans bundle AI, translation, automation, and unlimited agents from Pro upward.
FAQ
No — CS-Claro works for any ecommerce store. We started with dropshipping because that's where the biggest pain is (high ticket volume, complex order tracking), but the platform handles Shopify stores, custom shops, agencies running multiple brands, and any business that does customer support over email.
Same core features (unified inbox, macros, automations, analytics, Shopify order sync) but bundled at a single flat plan price — Gorgias charges per agent and gates AI features behind paid add-ons. For a typical 3-agent ecommerce team on Gorgias Pro you'd pay $900+/mo; our Pro plan covers unlimited agents at €249/mo with AI replies, translation, and sentiment included.
100+. AI detects the customer's language automatically, translates incoming emails to yours, and translates your replies before sending. You type in Dutch, customer reads it in their language.
Yes. Add your store via webhook URL (we walk you through it) and orders sync automatically. Customer profile + order history show next to every ticket.
You don't need a dedicated mailbox connection. Just set up a forwarding rule from your existing email to your unique CS-Claro address. We handle everything from there — incoming, outgoing, threading.
Yes. No contracts, no setup fees. Monthly billing, cancel via the in-app billing portal with one click. Your data stays available to export for 30 days.
Data lives on Cloudflare D1 in the EU. Encrypted at rest and in transit. We're GDPR compliant and never train AI on your support content. See our Privacy Policy.
Try CS-Claro free for 7 days. If it doesn't make your team faster, cancel — no questions asked.
Start your free trial